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Employee Interviews|Customer Support

Employee Interview

Occupation CustomerSupport ▶job description
Department Customer Support Center Assay Support Group
Joined the company Joined 2018
University Department College of Liberal Arts, Department of Biology


April, 2018 Assigned to the Customer Support Center Assay Support Group

Daily schedule


Tell us why you decided to join SEKISUI MEDICAL.

When job hunting, I looked at companies based on the following three criteria: Health, Utilizing knowledge acquired at university, and Global. It was within these criteria that I came across Sekisui Medical. First of all, in terms of "Health," all of our businesses are related to health. In-vitro diagnostics was an unknown area for me, and I found it interesting. Secondly, in terms of "Utilizing knowledge acquired at university," I applied for a position that would allow me to utilize the knowledge and experimental experience I had acquired at university. Finally, in terms of "Global," I thought there would be a chance to be involved in overseas projects, since the company has affiliated companies all over the world.

Tell us about your current job and what makes it interesting and challenging.

Currently, I am working on specimen analysis as a part of customer support. Specimen analysis involves receiving patient specimens from customer laboratories, such as those suspected of having abnormal measurement results with our products or where measurement values deviate from the results of other companies' products. We then analyze them to determine the validity and the factors behind the abnormal values, using various analytical methods. Since our company has a wide range of products, I find it interesting to be able to analyze specimens from a variety of cases. Also, although our customers are laboratories, it is the patients who actually undergo the tests. Therefore, delivering correct test results through specimen analysis is not only reassuring to patients, but also indirectly helps to protect their health, which I find very rewarding. In addition, there are times when my specimen analysis work leads to new adoption of our products. In such cases, I feel rewarded for having contributed to the company's sales.

What are your future goals and career plans?.

I have been working in the analysis group to acquire knowledge of test items and technical know-how about in vitro diagnostic reagents and automated analyzers. I think this is a very interesting job that allows me to gain detailed knowledge, for example, the clinical significance of test items, the principles behind the measurement of in vitro diagnostic reagents, and the mechanisms behind automated analyzers. Up until now, I have been working in the field of specimen analysis, where a microscopic perspective is important. In the future, I would like to look at the industry from a more macroscopic point of view, such as how the testing industry is formed, what factors affect the industry, and what the hottest technologies are. Also, since I was originally interested in working overseas, my goal is to work on researching and gathering information on overseas inspection markets and contribute to our company's overseas business strategy.

What are the points you feel proud of your office?

One of the good points about the Tsukuba Plant is that there are various paths for walking around the facility. Whenever the weather is nice, I take a walk during lunch break to refresh myself.

How do you spend your day off?

I like cameras and take pictures around Tokyo and when I travel. I used to take pictures of landscapes, but I would like to try snapshots and portraits as well.